Privacy Policy

Effective Date: September 2025.
Website: https://360eventtickets.com

At 360EventTickets.com (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Who We Are

Our website address is: https://360eventtickets.com.
We provide online ticketing and event services for users in Canada and abroad.

2. What Personal Data We Collect and Why

a) Comments

When visitors leave comments on the site:

  • We collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
  • An anonymized string (hash) from your email address may be provided to the Gravatar service to check if you are using it. See their Privacy Policy here: https://automattic.com/privacy/.
  • After your comment is approved, your profile picture (if connected to Gravatar) is visible to the public.

b) Media

If you upload images, avoid uploading files with embedded location data (EXIF GPS). Visitors to the website can download and extract such location data.

c) Contact Forms

When you submit a contact form, we collect your name, email address, and any message you provide. This information is used solely for customer support and communication purposes.

d) Cookies

We use cookies to enhance user experience:

  • If you leave a comment, you may opt-in to saving your name, email, and website in cookies (lasts one year).
  • A temporary cookie determines if your browser accepts cookies; it contains no personal data and is discarded when you close your browser.
  • Login cookies last two days; screen option cookies last one year. If “Remember Me” is selected, login persists for two weeks. Logging out removes these cookies.
  • An additional cookie is saved when editing or publishing an article, storing only the post ID (expires in 1 day).

e) Embedded Content from Other Websites

Articles may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the other site. These websites may collect data, use cookies, and track interactions, especially if you are logged in to their platform.

f) Analytics

We may use analytics tools (e.g., Google Analytics or similar services) to measure traffic and improve performance. These tools may collect IP addresses, browser type, device identifiers, and usage data.

3. Who We Share Your Data With

  • Service Providers (e.g., payment processors, analytics providers, IT support) bound by confidentiality agreements.
  • Event organizers or venues, but only the minimum data needed to fulfill your ticket purchase.
  • Spam detection services for visitor comments.
  • Legal authorities, if required by law.

We do not sell or rent your personal information to third parties for marketing.

4. How Long We Retain Your Data

  • Comments: Retained indefinitely, including metadata, to automatically recognize and approve follow-ups.
  • User accounts: Personal information provided during registration is stored in the user profile. Users can edit or delete their information at any time (except usernames).
  • Contact form submissions: Retained only as long as necessary to respond to inquiries.
  • Cookies: Stored for periods ranging from one day to one year, depending on the type.

5. Your Rights Over Your Data

Under PIPEDA, you have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of your personal data (subject to legal obligations).
  • Withdraw consent for certain uses of your information.

If you have an account or left comments, you may request an exported file of your personal data or request erasure by contacting us.

6. Where We Send Your Data

Visitor comments may be checked through an automated spam detection service. Data may be stored on servers located in Canada or other jurisdictions, but we ensure appropriate protection regardless of location.

7. How We Protect Your Data

We use reasonable technical and organizational safeguards to prevent unauthorized access, disclosure, or misuse of personal data, including:

  • Encrypted transmission of payment information.
  • Restricted access to personal information.
  • Regular monitoring and security updates.

8. Data Breach Procedures

In the event of a data breach, we will:

  • Notify affected individuals where there is a real risk of significant harm.
  • Report the breach to the Office of the Privacy Commissioner of Canada.
  • Take steps to contain and investigate the breach.

9. Third-Party Data Sources

We may receive information about you from trusted third parties such as:

  • Payment processors (to confirm transactions).
  • Event partners or organizers (to verify ticketing details).

10. Automated Decision-Making and Profiling

We may use limited automated tools to:

  • Detect fraudulent activity.
  • Suggest events based on browsing behavior.
    These processes do not produce legal or significant effects without human oversight.

11. Industry Regulatory Disclosure Requirements

As a Canadian-based business, we comply with PIPEDA and, where applicable, substantially similar provincial laws (e.g., Quebec, British Columbia, Alberta).

12. Contact Information

For privacy-related questions, requests, or complaints, please contact:

Email: info@360eventtickets.com
Mailing Address: privacy@360eventtickets.com